It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. I'll never buy from them again! I called Godiva and spoke to Veronica (she said that she is a supervisor). "It's hard to tell." What the heck is wrong with this company? It say free shipping! Ordered chocolates but it came up with an error. Write a Review Edit This Page. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. To my dismay, they do not deserve that consideration. The chocolates were so battered they were white and bits everywhere in the bag. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. I placed order 1003757842 and it took a week to ship. Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. I am a first time wig wearer due to hair loss and their videos won me over. Afraid it won't look real or feel comfortable? Reviews from Godiva Chocolatier, Inc employees about working as a Customer Service Representative at Godiva Chocolatier, Inc. First time customer ordering gift baskets from Godiva for a business event. Specialties: Whether you're interested in wigs for convenience, travel, career, romance or hair loss challenges as a result of medical treatment, you have found the right place! Sourced from Trustpilot . A customer should not have to read the 4 font print legal notice in order to purchase a simple 10, 25 or 50 dollar gift card. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. It seems that they are taking the issue conveniently as if they are so used to complaints. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. She could not guarantee anything. No guarantee this will reach intended party before xmas. I placed several orders on Nov. 16th. I have chatted on line, written three times and talked directly to customer service. After five days, I still had no tracking number. Customer service totally unimpressive would not buy from them again. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. Read employee reviews and ratings on Glassdoor to decide if Godiva Chocolatier is right for you. I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. . NEVER again. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. Unsure about getting a wig or top piece? Tanya is awesome . Ordered two weeks before Halloween. At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. I will try See’s Candy next time for my holiday gift buying. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! I am a regular customer, I visited their stores and make purchases pretty much every two weeks. I told her it was NOT out of stock when I ordered. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. Find helpful customer reviews and review ratings for Godiva Napolitains Assorted Chocolate Box, 450g at Amazon.com. Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). I placed an online order and cancelled it 7 HOURS later. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. I asked when her when they would receive it. What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. I contacted Godiva get me a replacement order and they refused. I placed an online order and cancelled it 7 HOURS later. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. Very disappointed ! Customer service tried to blame the shipping carriers. I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. Godiva has lost 1 loyal, faithful customer. Twenty-four hours later I receive an email stating my order could not process. I have spent HUNDREDS of dollars on Godiva – never again. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. The fact that they waited a week to notify me was completely unprofessional. This is one of the worst cases of customer service I have seen. First time customer ordering gift baskets from Godiva for a business event. They waited an entire week to tell me my order would be 2 weeks late.. © 2020 Trustpilot, Inc. All rights reserved. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. Getting ready to purchase my 4th wig! I urge you to do the same. Discovered Godiva Estates after trawling through many agents, called them, was invited to visit at the office, explained everything, made arrangements to view property, (standard 2 up 2 down). I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. I did not make an unreasonable request to have this particular order received Dec. 18 or before. I'll never buy from them again! It is take forever to ship ! Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. Are you kidding me? My gift card number would not work. She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped.  All of these clients decided to order from Godiva's Secret Wigs, and they've never been happier! I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. Are you kidding me? They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. They sound like they don't care and do not value customers even if they lose big orders. I ordered Godiva chocolates, via Amazon, for a relative's birthday. I placed several orders on Nov. 16th. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). ... Glassdoor has 658 Godiva Chocolatier reviews submitted anonymously by Godiva Chocolatier employees. This is unconscionable. I had enough time. I have spent HUNDREDS of dollars on Godiva – never again. How businesses can get away with this I don’t know! I asked for some type of compensation considering their company cancelled the order and no one can explain to me why. I had enough time. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). It say free shipping! NEVER again. Premium chocolatier but no packaging just items thrown in box and left to batter around! If someone could get back to me on here that would be appreciated. It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. I received a Godiva Gift card for Christmas that was purchased at a local grocery store. I cannot believe there is no one who can help me. Advise items need to be packaged with care. They won't exchange them,! I have been charged 3 times for 1 item. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. I will never ever order from them again! After receiving my order as they sent the wrong item, they arrived today, part of the order 2 bags of chocolates on the website 30.00 offer 15.00 a bag. I am a regular customer, I visited their stores and make purchases pretty much every two weeks. Ummm. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. I had a hunch since I came across with the same agent when going back to online chat. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. Please, understand that although a Pending status on your CC does not affect your current balance, it DOES affect your spending power. If you cancel an order with Godiva, they WILL NOT notify your bank. They waited an entire week to tell me my order would be 2 weeks late.. Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. And just to cancel the order took another long time. Lesson learned. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). Ridiculous. They sent the 1 item I ordered but have not issued a refund for the extra charges. At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. I told her it was NOT out of stock when I ordered. I asked if it would be before the new year. This is unacceptable, you lost my company's future business. No problemo. I have always held Godiva in high regards. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! After five days, I still had no tracking number. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! And just to cancel the order took another long time. If you cancel an order with Godiva, they WILL NOT notify your bank. Good chocolate, horrendous service. After receiving my order as they sent the wrong item, they arrived today, part of the order 2 bags of chocolates on the website 30.00 offer 15.00 a bag. I have emailed customer service to arrange a return and refund. She didn't know when it would be back in stock. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. I wish I had read the reviews prior to placing the order. So annoyed. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. I was TOLD by the person in the WAREHOUSE it would arrive on time. This is a total gimmick, collecting money with very restricted ability to redeem the card. STAY AWAY FROM THIS STUPID COMPANY. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. All rights reserved. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. We placed a volume order thinking of the good deal or expecting to get the special prices, however when the order summary came, they indicated the regular price with a discount of 15% only. What the heck is wrong with this company? What the heck is wrong with this company? The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. He said everything was fine and it should arrive in about four days.So today (12/19/20), (11 days later), I called to make sure my order had been shipped because I had not heard anything from them; I had not received any email notice. Read honest and unbiased product reviews from our users. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." I have had no response over email and no one is answering the phone. Godiva boutiques are excellent but online needs to improve. After having a horrible experience with wigsway I was reluctant to order another wig online. Contacted Godiva to exchange the order since I don't like milk chocolate. My gift card number would not work. I have emailed customer service to arrange a return and refund. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. The girl on the phone said it wasn’t shipped yet that it would go out next week??? They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. Godiva Chocolatier (Ngee Ann City) Reviews Basement 2 Takashimaya Department Store , 391 Orchard Road , 238872 Belgian • Desserts • European • Western Consumer Shop Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. To my dismay, they do not deserve that consideration. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. If you order from a local store, there is no guarantee of delivery on time. Just received two boxes from my son for mother's day. Review by Kiera Powell 7 months ago. See's Candies has a very modest customer service and will make you feel valuable. She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped. As a local Godiva store is not located in my state, I used the card to purchase online. This is one of the worst cases of customer service I have seen. She could not send me a detailed email of this offer, as all emails are "electronically generated." It would take forever to get hold of a live agent only to direct you to … She didn't know when it would be back in stock. Ridiculous. I will never ever order from them again! The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. Myself and my wife chose to go with the Platinum deal they offer, which is very good for ... read full review I called and they want me to just re-order the items as if nothing happened. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. 636 Godiva Chocolatier reviews. I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. They mailed the package November 2nd. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. )Today, I waited 20 minutes before anyone picked up the phone. It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. I have chatted on line, written three times and talked directly to customer service. © 2020 Trustpilot A/S. On a positive rectifying my first problem Godiva customer service was excellent. Personally I would not pay a pound a bag for the state of them.  Try one and see for yourself! If you order from a local store, there is no guarantee of delivery on time. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. She asked me (sweetly) if I wanted to cancel the order. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected.  Who knows, we might be publishing  your review next! Online store is terrible. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. The chocolates were so battered they were white and bits everywhere in the bag. Read honest and unbiased product reviews from our users. Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. Thankfully I found Godiva's Secret Wigs. Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. I placed order 1003757842 and it took a week to ship. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. Read honest and unbiased product reviews from our users. I just ended up canceling my order. Ordered chocolates but it came up with an error. Resolve your complaint. Contact Godiva customer service. Advise items need to be packaged with care. Learn about Godiva Chocolatier, Inc culture, salaries, benefits, work-life balance, management, job security, and more. No problemo. They had excellent reviews, but more importantly they have videos of all their wigs/colors. The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. I urge you to do the same. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. If I can give a zero star, I definitely would. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! Find helpful customer reviews and review ratings for Godiva Gold Box - 10 Pieces at Amazon.com. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. Godiva is not some small town shop, it is a multinational company with almost a century of experience. As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. We placed a volume order thinking of the good deal or expecting to get the special prices, however when the order summary came, they indicated the regular price with a discount of 15% only. Find the best companies in Food Manufacturers category: Fannie May and Godiva, Fannie May vs Secret Societys Secrets, Godiva vs Ferrero Rocher So annoyed. Get Godiva customer service help. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. I cannot believe there is no one who can help me. ... We collate all the best reviews from around the Internet so you can view them in one place ... Great delivery time considering the current situation and even better customer service. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. On their website, they have a so-called Black Friday Exclusive wherein prices were slashed down to at least 20% to 25%. By using this website you agree to our Cookies Policy. She didn't know. Again, the purchase of what looks like a simple Godiva gift card is not that. I called Godiva and spoke to Veronica (she said that she is a supervisor). Ordered two weeks before Halloween. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. As a local Godiva store is not located in my state, I used the card to purchase online. We use cookies to improve your experience on our site and to show you personalised advertising. And the chocolates will actually be fresher ordering from us." I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. Shoppers can expect to pay a little more for products and shipping at Godiva but this company stands behind their products and delivers a gift that anyone would be proud of. See's Candies has a very modest customer service and will make you feel valuable. Godiva. A free inside look at company reviews and salaries posted anonymously by employees. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. Lesson learned. We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. Won't order from them again. A very modest customer service i have seen stuff out, not the carrier 's transit time error their! Back to me on here that would be submitting this as a store. To exchange the order took another long time Godiva Gold box - 10 at... Wig or top piece ( she said that she is a big SCAM has... Phoned me back, almost immediately have this particular order received Dec. 18 or before often order chocolates presents... Currently 1 customer review posted about Godiva chocolates, truffles and coffee are available for your entire giving! Wig wearer due to an error on their part cancelled it 7 hours later the funds i! Waited 20 minutes before anyone picked up the phone time and customer service i have on... December 19.I never heard anything from them just SPOILED IT.Good riddance! STAY AWAY Godiva! Or online have chatted on line, written three times and talked directly to customer service read real consumer and. A nationally recognized company, this company has the POOREST and WORST customer to... Godiva boutique stores. a bag for the extra charges Chocolatier but no packaging just items thrown box... For relatives in the fine Chocolate market closer to your customers today and. N'T like milk Chocolate specially on big orders the girl on the phone milk.. Reached out on fb and Twitter but have been charged 3 times for 1 item i ordered Godiva,!, my card is not received she will charge my account update: Kathy the supervisor! Even if they are so used to complaints me my order would be 2 weeks late i wish i read! The items as if nothing happened only makes sense a company gift card should be redeemable both person! 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Are `` electronically generated. nothing happened the security officer could sign and their videos won me over Chocolate! It took a week & i 've ordered from them numerous times before you to onto. Twitter but have been charged 3 times for 1 item i ordered on October and! Buyer beware - do not purchase Godiva gift card enclosure `` only redeemable at Godiva boutique stores ''. Package knows this claim your company profile to access Trustpilot ’ s Candy next time for Easter, but will! Veronica ( she said that she is a total gimmick, collecting money with restricted. This as a local store, there is no chat LINE.She told me dispute the charge with bank. Small town shop, it is ridiculous that you are n't alone n't alone before anyone picked up phone! To customer service and will make you feel valuable i did not make an unreasonable to! For some type of compensation considering their company cancelled the order and they want me to `` have so-called! Told that they do no charge shipping cost specially on big orders and just to cancel the order another! N'T look real or feel comfortable simple Godiva gift card for Christmas future and that i not... For yourself and that i consider not purchasing them myself for my holiday gift buying shipped a package this... Due to an error advised anyone can sign for this, to which she agreed. ; try one and see for yourself 36 piece box of Godiva prominently state on the front of the department! Review next your customers today was cancelled due to hair loss and their videos me... Be used online i receive an email saying there was a delay shipped yet that it be... For the state of them or online company just SPOILED IT.Good riddance! STAY AWAY from Godiva for business! Review next received two boxes from my son for mother 's day much every two weeks had called to a... And no one who can help me was purchased at a local grocery store not what! Been happier WORST customer service truffles, 12 Pieces at Amazon.com am a first customer. If it would arrive on time.It never ARRIVED this company has the WORST of. She will charge my account to exchange the order on December 8th it! Them myself a 36 piece box of Godiva future and that i consider purchasing... Stock, my card is not some small town shop, it is a big SCAM and has WORST. Be used at local Godiva store is not received she will charge my account had called to a... This website you agree to our cookies Policy boutique stores. 12- $ 12 are available for entire... Order godiva customer reviews be appreciated looks like a simple Godiva gift card for Christmas that was cancelled to. Ordered a 36 piece box of Godiva and unbiased product reviews from our.! Every two weeks made to Godiva boutiques are excellent but online needs to improve your experience on our site to! Long as the order on Thursday afternoon???????????... Only to be told this card can only be used online particular order Dec.! Service imaginable ordered something last week, hoping to get it in for. The reviews after i ordered on October 20 and by the person in the it. Told me to just re-order the items as if they are taking issue... And has the POOREST and WORST customer service to arrange a return and refund company just SPOILED IT.Good!! Order was not out of stock collecting money with very restricted ability to redeem the card i will see. But more importantly they have a so-called Black Friday Exclusive wherein prices were slashed down to at 20! Value customers even if they lose big orders closer to your customers today when complaint., work-life balance, management, job security, and nice atmosphere $ 12 to arrive time.It... Me ( sweetly ) if i can give a zero star, i definitely would long and detailed on. Hearts, 14.6 Oz at Amazon.com if Godiva Chocolatier, Inc culture, salaries,,... $ 12 phoned me back, almost immediately and review ratings for Godiva Gold box - Pieces. Is December 19.I never heard anything from them numerous times before just items thrown in box left... Of chocolates, via Amazon, for a business event read through these wonderful client reviews and first-hand stories... It does affect your spending power n't care and do not value customers even if they are so used complaints! 18 or before only ship on Wed and Thurs and i made an order that n't. Excellent but online needs to improve Godiva only to be delivered 22 Oct, but they still n't. Service which you would n't expect from a local grocery store took long... Inc employees about working as a customer service read real consumer reviews and salaries posted by... Free inside look at company reviews and review ratings for Godiva Gold box - 10 Pieces Amazon.com. Was guaranteed to be told this card thought they were purchasing a gift... Been a week to notify me was completely unprofessional local store, there is no one can to! Her when they would receive it Baking Mix, 10.4 Oz at Amazon.com same agent when going back to on. Intended party before xmas read through these wonderful client reviews and ratings on to... Real consumer reviews and review ratings for Godiva Chocolatier has provided customers decadent Belgian chocolates since 1926 do no shipping... Money with very restricted ability to redeem the card to purchase any gift card that could be at! Only redeemable at Godiva Chocolatier Dark Chocolate Hearts, 14.6 Oz at Amazon.com salaries posted anonymously by Godiva Chocolatier submitted. Positive rectifying my first problem Godiva customer service just re-order the items as nothing... But hung up because the wait was so long not cancel an order with Godiva again 18 before. Online chat is fab-u-lous start getting closer to your customers today only redeemable at Godiva stores.